Returns & Exchanges

 • We accept returns and exchanges within 14 days of delivery, only for items that are unused and in their original, sealed packaging.

•  For hygiene and safety reasons, we cannot accept returns for any opened or used products.

•  Customers are responsible for all return shipping costs.

•  Original shipping fees are non-refundable.

•  Please contact us at hello.ellapu@gmail.com before sending any returns.

•  Unauthorized returns that are sent without prior approval may not be accepted or processed.

•  Please double-check your shipping address before placing an order.

•  We are not responsible for lost packages or failed deliveries due to incorrect or incomplete addresses provided by the customer.