Refund policy

Shipping Policy

• Free shipping on U.S. orders over $50 (limited-time launch offer).

• Orders under $50 will have shipping fees calculated at checkout based on location.

Order Processing Time

• Orders are processed within 1–3 business days after payment confirmation.

• Shipping typically takes 10–14 business days depending on your shipping address.

• Tracking information will be provided via email once your order ships.

Shipping Method

• All U.S. orders are shipped via USPS.

• We currently ship within the U.S., including Hawaii and Alaska.

• We are not responsible for delivery issues due to incorrect or incomplete addresses provided by the customer.

Return & Refund Policy

• We offer a 14-day return policy. You must contact us within 14 days of receiving your item to request a return.

 

• To be eligible for a return, the item must be:

– In its original, sealed packaging

– Unopened, unused, and undamaged

– Accompanied by a confirmation email or order number as proof of purchase

• Returns due to change of mind or personal preference are not accepted.

• For hygiene and safety reasons, opened or used items cannot be returned.

 

How to Request a Return

Please contact us before sending anything back at:

hello.ellapu@gmail.com

Include your full name and order number in the email.

 

• Return shipping costs are the responsibility of the customer.

• Shipping fees are non-refundable.

• If you received free shipping on your order, the original shipping fee will be deducted from the refund amount.

Returns sent without prior approval will not be accepted.

Return address will be provided once your return request is approved.

Please note:

We do not consider dissatisfaction after opening or using a product to be a defect. Opened or used items cannot be returned unless they are proven to be faulty.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello.ellapu@gmail.com.